At Market Masters Mart, we take pride in the quality and accuracy of the supplies we deliver. However, if you receive an item that does not meet your expectations or the specifications of your Purchase Order, we are here to help.
You may initiate a return or replacement request if:
The product delivered is damaged or defective upon arrival.
The product does not match the specifications (brand, model, or quantity) mentioned in your confirmed order or quotation.
The item is in its original packaging, unused, and accompanied by the original tax invoice.
Certain items are not eligible for return or refund:
Customized Orders: Items specifically manufactured or branded for your organization (e.g., customized furniture or printed stationery).
Consumables: Pantry items or stationery (like ink/toner) where the seal has been broken.
Clearance Items: Products purchased under “Deal of the Day” or specific clearance sales.
For physical damages or quantity discrepancies, please report to our delivery team at the time of arrival or contact us within 48 hours of delivery.
For technical defects in IT or electrical equipment, reporting must be done within 7 days of receipt.
Inspection: Once we receive your returned item, our quality assurance team will inspect it.
Approval: If the return is approved, we will initiate a replacement or a refund.
Refund Method: Refunds will be processed via the original payment method (Bank Transfer or Cheque) within 7 to 10 working days.
If the return is due to our error (wrong or damaged item), Market Masters Mart will cover all logistics and pickup costs.
For other returns, the client may be responsible for the return shipping charges.
To start a return request, please reach out to our procurement support team:
Phone: +92 327 5875706
Address: Office No. F-18, First Floor, Crown Business Centre, E-11/2, Islamabad.